Effective Date: September 08, 2025

At LeatherLux.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the following terms:

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1. Eligibility for Return & Exchange

• Items can be returned or exchanged within 7 days of delivery.

• Products must be unused, unworn, and in their original packaging with tags intact.

• Proof of purchase (order confirmation or receipt) is required.

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2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.

• Items purchased on clearance or final sale.

• Products damaged due to misuse, mishandling, or improper care.

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3. Exchange Policy

• Exchanges are allowed for size, color, or product replacement (subject to availability).

• If the requested item is not available, customers may choose an alternative product of equal value.

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4. Refund Policy

• Approved refunds will be processed within 7–14 business days through the original payment method.

• Shipping charges (if any) are non-refundable.

• In case of a product defect or wrong item delivered, LeatherLux.com will cover the return shipping costs.

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5. Return Process

1. Contact our customer support within 7 days of receiving your order.

2. Provide your order number, reason for return/exchange, and product details.

3. Ship the item back to the address provided by our support team.

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6. Contact Information

For return or exchange requests, please reach out to us:

LeatherLux.com
📞 Phone: 03003633847